Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Roar Afro Oz. The terms “we”, “us” and “our” refer to Roar Afro Oz.
Roar Afro Oz operates this website and online store, including the information, content, features, tools, products and services made available through it (the “Services”). Our online store is powered by Shopify.
By accessing our website, using our Services or purchasing from us, you agree to these Terms of Service together with the policies published on our website, including our Privacy Policy, Return & Refund Policy and Shipping Policy.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our Services.
1. ONLINE STORE AND ACCOUNTS
You must be legally capable of entering into a purchase transaction to place an order through our store.
Where you provide information to us, including your name, email address, delivery address and payment information, you agree that the information provided is accurate, current and complete.
You are responsible for maintaining the security of any customer account and login credentials associated with our store.
2. OUR PRODUCTS
Roar Afro Oz offers handcrafted skincare, body care, soaps and related products.
Because many of our products are handcrafted and use natural ingredients, reasonable variations in colour, texture, scent and appearance may occur between batches. These variations do not necessarily indicate that a product is faulty.
We make reasonable efforts to display our products accurately. However, colours and appearance may vary depending on your device, screen and display settings.
Product descriptions, ingredients, availability and pricing may be updated from time to time. We reserve the right to discontinue products or limit quantities where reasonably necessary.
3. PRODUCT USE, ALLERGIES AND SENSITIVITIES
Ingredient information and directions for use should be reviewed before using our products.
If you have sensitive skin, allergies or sensitivities, we recommend patch testing an appropriate small area before broader use.
Individual responses to skincare and body care products can vary. Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.
Information provided on our website about our products or ingredients is for general informational purposes and is not intended to diagnose, treat, cure or prevent any disease or medical condition or replace advice from an appropriately qualified health professional.
Nothing in this section excludes or limits any rights you have under the Australian Consumer Law.
4. ORDERS
When you submit an order, you are offering to purchase the products in that order.
An order is subject to acceptance by Roar Afro Oz. We may decline or cancel an order where reasonably necessary, including where a product is unavailable, an obvious pricing or listing error has occurred, payment cannot be processed, or we reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been received, we will provide an appropriate refund.
Please check your order carefully before submitting it. Once an order has entered processing or dispatch, we may not be able to change or cancel it.
Returns and refunds are dealt with in accordance with our Return & Refund Policy and your rights under Australian Consumer Law.
5. PRICES AND PAYMENT
All prices displayed on our Australian store are in Australian dollars (AUD) unless otherwise stated.
Prices may change from time to time. The price applicable to your purchase will be the price displayed when your order is placed, subject to correction of obvious errors.
Shipping charges and any other applicable charges will be displayed during checkout before you complete your purchase.
Payment must be successfully authorised before an order can be processed.
6. SHIPPING AND DELIVERY
Shipping costs, available delivery options and estimated delivery times are described in our Shipping Policy and/or displayed during checkout.
Delivery times are estimates and may be affected by postal or courier delays, weather, public holidays, customs processing and other circumstances outside our reasonable control.
If there is a problem with the delivery of your order, please contact us so that we can investigate.
Nothing in these Terms limits your rights under Australian Consumer Law in relation to products purchased from us.
7. RETURNS AND REFUNDS
Returns, refunds and remedies are handled in accordance with our Return & Refund Policy.
Nothing in these Terms excludes, restricts or modifies consumer guarantees, rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including our branding, business names, logos, product names, photographs, graphics, text, product descriptions, designs and other original material, is owned by or licensed to Roar Afro Oz and is protected by applicable intellectual property laws.
You may use our website for your personal, non-commercial use.
You must not reproduce, distribute, republish, modify, commercially exploit or use our protected material without permission except where permitted by law.
Shopify's names, logos and other intellectual property remain the property of Shopify or its licensors.
9. THIRD-PARTY SERVICES AND LINKS
Our website may use or provide access to services, applications, payment services or websites operated by third parties.
Third-party services may be subject to their own terms and privacy policies. We are not responsible for the content or practices of independent third-party websites or services except to the extent responsibility cannot lawfully be excluded.
10. RELATIONSHIP WITH SHOPIFY
Roar Afro Oz is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our store are made directly with Roar Afro Oz. Shopify is the technology platform supporting our online store and is not the seller of Roar Afro Oz products.
Your use of Shopify-related functionality may also be subject to Shopify's applicable terms and privacy practices.
11. PRIVACY
Personal information collected through our website is handled in accordance with our Privacy Policy.
Because our online store is powered by Shopify, information may also be processed by Shopify and other service providers used to operate our store, process transactions and provide our Services.
Please refer to our Privacy Policy for further information.
12. REVIEWS, FEEDBACK AND USER CONTENT
If you voluntarily provide a product review, testimonial, photograph, comment or other feedback to Roar Afro Oz, you confirm that you have the right to provide that material.
Where you give us permission to publish or use such material, we may use it for reasonable business and promotional purposes.
You must not submit unlawful, misleading, defamatory, abusive or infringing material.
13. ERRORS AND INACCURACIES
Occasionally our website may contain typographical errors, incorrect pricing, product-description errors, availability errors or other inaccuracies.
We reserve the right to correct genuine errors and update information. If an error materially affects an order you have already placed, we will contact you where appropriate and provide any remedy required by law.
14. PROHIBITED USE
You must not use our website or Services:
• for unlawful or fraudulent purposes;
• to infringe another person's intellectual property or other legal rights;
• to transmit malicious software or interfere with the security or operation of our website;
• to collect personal information about others unlawfully;
• to impersonate another person or provide deliberately false information;
• to attempt to gain unauthorised access to our systems; or
• in any other way that violates applicable law.
We may restrict access to our Services where we reasonably believe these Terms have been breached.
15. AVAILABILITY OF THE WEBSITE
We aim to keep our website and online store available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.
Website availability may occasionally be affected by maintenance, internet outages, third-party services or circumstances outside our reasonable control.
16. LIABILITY AND CONSUMER RIGHTS
Nothing in these Terms is intended to exclude, restrict or modify any guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.
To the extent permitted by law, Roar Afro Oz is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
17. INDEMNITY
To the extent permitted by law, you are responsible for loss or damage suffered by Roar Afro Oz resulting from your unlawful use of our Services, your infringement of another person's rights, or a serious breach of these Terms.
18. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary without affecting the remaining provisions.
19. ENTIRE AGREEMENT
These Terms, together with the policies referred to on our website, form the agreement governing your use of our online store and Services.
20. GOVERNING LAW
These Terms are governed by the laws applicable in Victoria, Australia.
Nothing in these Terms prevents a consumer from exercising rights available under applicable Australian consumer law.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, products, Services or legal requirements.
The current version will be published on our website.
22. CONTACT
Questions regarding these Terms of Service or an order can be sent to:
Roar Afro Oz
Email: info@roarafrooz.com.au
Additional contact options are available through the Contact page on our website.