Refund policy

Returns & Refunds

We want you to be happy with your Roar Afro Oz purchase.

Change of mind

Due to the personal-use nature of our skincare, body care and soap products, we cannot accept returns of products that have been opened, used or unsealed simply because you have changed your mind.

If an unopened and unused product is returned for change of mind, please contact us within 14 days of receiving your order. The product must be in its original condition and packaging. Return postage for change-of-mind returns is the responsibility of the customer.

Damaged, incorrect or faulty products

If your order arrives damaged, you receive the wrong product, or you believe a product is faulty, please contact us as soon as possible at info@roarafrooz.com.au with your order number and, where relevant, photographs of the product and packaging. We will assess the issue and work with you to provide an appropriate remedy.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

Allergies and sensitivities

Please review the ingredient information provided before using our products. If you have sensitive skin or known allergies, we recommend patch testing a small area before broader use. If irritation occurs, discontinue use.

Contact us

For questions about a return, refund or order, contact us at info@roarafrooz.com.au